Last Updated: May 20, 2025

1. Introduction
These Terms of Use (“Terms”) govern your access to and use of Runville Labs’ website (www.runville.ai) and mobile applications (available on the Apple App Store and Google Play) (together, the “Services”). The Services are owned and operated by Runville Labs, a company registered in Kazakhstan and the United States.
By accessing, downloading, installing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, do not use the Services. If you have questions about these Terms, contact us at info@runville.ai.


2. Eligibility and Account Authority

• The Services are intended for users aged 16 or older. If we become aware that an account has been created by someone under 16, we will delete the account and any related data.
• You are responsible for providing and maintaining accurate registration information and for keeping your account credentials secure. You must notify us immediately of any unauthorized use of your account.

3. Description of Services and Modifications

• Runville Labs provides a personalized running and fitness platform that may include training programs, guided workouts, strength routines, injury-prevention guidance, and related features.
• We may add, modify, suspend or remove features or functionality of the Services at any time and for any reason, without prior notice. We are not liable for the modification, suspension, or discontinuation of any component of the Services.

4. App Updates, Connectivity and Third-Party Integrations

• We release updates to improve security, performance, and functionality. Keep your app current; some features may not work without the latest version.
• The Services require internet connectivity; Runville Labs is not responsible for network unavailability, provider charges, or data costs.
• Optional integrations with third-party platforms (e.g., Garmin, Strava, COROS) are controlled by those third parties. We do not guarantee the availability, performance, or continued support of any third-party integration. We are not responsible for third-party services, and integrations may be modified or removed without refund.

5. Third-Party Store Terms

• If you download the app through the Apple App Store or Google Play Store, you agree to comply with the respective store’s terms. Purchases through those stores are subject to the store operator’s policies and payment processing. Apple and Google are third-party beneficiaries of these Terms and are not responsible for app content or support.

6. Medical & Professional Disclaimer

• The content provided by Runville Labs is for informational purposes only and does not constitute medical, nutritional, or professional advice. Use of the Services does not create a doctor-patient or professional-client relationship.
• Always consult a qualified healthcare professional before starting any exercise program or if you have health concerns. Do not rely solely on the Services for diagnosis, treatment, or medical decisions.

7. Access to Coaches and Support

• The app may permit you to message support or coaches. We may route queries to support staff or coaching personnel at our discretion.
• You must not send abusive, harassing, illegal, or excessive messages. We may restrict or suspend messaging privileges for misuse. We will strive to reply promptly, but response times are not guaranteed.

8. Permitted Use and Restrictions

• Your access to the Services is granted under a limited, non-exclusive, non-transferable license for personal, non-commercial use.
• You must not: reverse engineer or modify the Services; copy, reproduce, or distribute content; use the Services for unlawful or unauthorized purposes; scrape or access the Services via automated tools; attempt to breach security; or collect other users’ personal data via the Services.
• Violation of these restrictions may result in termination of your account and legal action.

9. Runville Labs Online Store

• We may offer merchandise, gift cards, and other products on our website. Product availability, pricing, and shipping options may change without notice.
• Shipping may come from the United Kingdom, the United States, or Kazakhstan depending on inventory and destination. Import duties, taxes and customs fees for international orders are the responsibility of the purchaser.
• Return and refund policies are provided on the online store; items must be returned in original condition and you may be responsible for return shipping.

10. Interaction with Other Users

• The Services may include features that enable interaction with other users. You are solely responsible for your interactions and content shared with others.
• Runville Labs is not liable for the actions, content, or disputes that occur between users. We reserve the right to restrict or suspend any user engaging in prohibited conduct.

11. Subscriptions, Trials and Cooling-Off

• We may offer free trials to new users. Free trials are limited to one per person unless otherwise stated. Trial duration and terms will be specified at sign-up.
• Subscription billing depends on how you subscribed:
• App Store / Google Play subscriptions are managed by the respective platform; cancellations must be made through your app store account. No refunds for unused time are provided by Runville Labs for store-managed subscriptions.
• Website subscriptions and gift card redemptions are managed on our website and have the terms shown at purchase.
• By requesting immediate access to subscription content, you may waive statutory cooling-off rights in some jurisdictions.

12. Referral Codes

• Referral codes and promotional offers are issued at our discretion and subject to specific terms. We reserve the right to revoke or modify referral programs at any time.

13. Payments & Refunds

• Payment processing depends on where you purchased the subscription. For store-managed subscriptions, billing and refunds are governed by Apple’s or Google’s policies. For subscriptions purchased via our website, refunds follow our website’s payment terms.
• We offer a 14-day refund window for new website-based subscriptions. Requests for refunds must be sent to info@runville.ai within the refund window. After 14 days, subscriptions are generally non-refundable except where local consumer law requires otherwise.
• We reserve the right to terminate accounts for violations of these Terms and, in such cases, no refund will be provided.

14. Intellectual Property

• All intellectual property rights in the Services, including text, graphics, images, logos, audio, video, and software, are owned by Runville Labs or its licensors. No rights or licenses are granted to users other than the limited right to use the Services as described in these Terms.

15. Disclaimer of Warranties and Liability

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. RUNVILLE LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• RUNVILLE LABS IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR AGGREGATE LIABILITY IS LIMITED TO THE AMOUNTS YOU PAID TO RUNVILLE LABS IN THE 12 MONTHS PRIOR TO THE CLAIM, WHERE PERMITTED BY APPLICABLE LAW.

16. Changes to These Terms

• We may modify these Terms at any time. When changes are material, we will notify you via the app, email, or by posting a prominent notice on the website. Continued use of the Services after the updated “Last Updated” date constitutes acceptance of the revised Terms.

17. Export Controls and Sanctions

• You represent and warrant that you are not located in or a resident of any country subject to U.S. government embargo or sanctions and are not listed on any U.S. government restricted parties list. You agree to comply with applicable export and sanctions laws.

18. Assignment and Severability

• We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, or sale.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement and No Waiver

• These Terms, together with any documents they reference (including the Privacy Policy), constitute the entire agreement between you and Runville Labs regarding the Services. Failure or delay to enforce any provision shall not constitute a waiver of rights.

20. Governing Law and Dispute Resolution

• These Terms are governed by the laws applicable to the Runville Labs entity providing the Services, subject to mandatory local consumer law where applicable. Any dispute arising from these Terms will be resolved in accordance with the dispute resolution procedures set out in the Privacy Policy or other applicable agreements.

21. Contact
If you have questions, complaints, or need support, contact us:
Email: info@runville.ai
We will respond to inquiries in a reasonable time and in accordance with applicable law.


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